Any-brand printers on WiFi, USB or your office network. Free written quote before any work starts.
Leave your number and a printer expert calls you, talks it through in plain English and gives you a fixed price before any work starts.
A technician will call you to talk through your printer and confirm a fixed price in writing. Expect a call within 5 to 10 minutes.
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Fill in the short form or call 1800 865 194. It takes about 30 seconds and needs no payment details.
A technician calls, asks for your model and how it should connect, then confirms the price in writing. Say no and you owe nothing.
The technician talks you through each step on your own computer, laptop or phone, in plain English.
We finish when a test page prints from every device you asked for. No fix, no fee on software and setup problems.
Every job gets its own fixed price, confirmed in writing before any work starts. The price depends on how many printers and devices are involved, which the technician checks on the first call.
One printer connected and added to one computer, laptop or phone.
Fixed quote before we start
One printer added to several computers, laptops, phones and tablets.
Fixed quote before we start
One or more network printers set up across several workstations.
Fixed quote before we start
Connect your printer to your WiFi network and your computers, phones and tablets.
Set up a printer connected directly to one computer, and optionally share it with others.
Install one or more network printers so every workstation can print.
A printer you already set up is offline or not found? We check the setup and fix what can be fixed in software.
Call now, or leave your number and a technician calls you back.
No. Avenqube LLC is an independent company with no affiliation, endorsement or sponsorship from any printer manufacturer. Brand names are used only to describe the equipment we can configure. For warranty claims or hardware repairs, contact the manufacturer directly.
Before any work starts. A technician confirms a fixed price in writing, and nothing begins until you accept it. If you say no, you owe nothing. We never ask for payment by gift card, cryptocurrency or wire transfer.
No fix, no fee on software and setup problems: if we cannot fix a software or setup problem, you are not charged. If the cause is a hardware fault, we explain what we found and point you to the manufacturer or a local repair shop, and you are not charged for the troubleshooting.
Often, yes. Windows, macOS, iPhone and Android all have built-in steps for adding a printer, and our free guides at the bottom of this page show them. Call us if the printer is not found, the driver will not install, or it keeps going offline.
No. You type your WiFi password into the printer or your computer yourself while the technician talks you through it. We never need to know it.
We help with both. We set up new printers out of the box and add existing printers to new computers and phones. If a printer that used to work has stopped, tell us on the call and we will say whether it is a setup problem we can fix.
Tell us the model on the call. If the manufacturer no longer provides a driver for your version of Windows or macOS, we tell you before any work starts, so you do not pay for a setup that cannot work.
We serve customers across Australia and New Zealand. Call our Australian toll-free line, 1800 865 194; you are quoted in Australian dollars.
Free written quote first. No fix, no fee on software and setup problems.
Prefer to try it yourself first? These steps and guides cover the most common setups and problems.
Whether you are setting up a new printer, installing a wireless printer on your WiFi, or adding an existing printer to a laptop or desktop, Windows 11 does it all from one place in Settings. Follow these four steps to add your printer and install its driver. If the printer does not show up, or Windows cannot find the driver, our team can help you finish the printer setup.
Turn the printer on first. On your laptop or computer, open Settings, choose Bluetooth & devices, then Printers & scanners. This is where Windows 11 lists every installed printer and where you start any new printer setup, whether it connects by WiFi, USB cable or your office network.
Click Add device at the top of the page. Windows searches for printers it can install. To add a wireless printer, make sure the printer and your computer are on the same WiFi network. To add a USB printer, plug the cable in now.
Wait for the search to finish, then choose your printer from the list and click Add device beside it. Check that the name matches the model printed on the front of your printer, so the right printer is added to your computer. If your printer is not listed, that is the most common point where people need help.
Follow the on-screen instructions to finish the printer installation. Windows usually installs the printer driver automatically; if it cannot, download the driver from the manufacturer's official website. When setup is complete the printer appears in your list as ready. Print a test page to confirm the printer is installed and working.
Quick checks that fix a surprising number of printer problems. They are free to try, and if they do not work you know it is time to talk to us. Jump straight to your problem:
Many homes and offices have two network names (for example "Home" and "Home-5G" or a guest network). Print the printer's network report from its menu, or check its screen, and compare the network name with the one your computer or phone is using. If they differ, join the printer to the same one. and we will walk you through it.
Many home printers can only join a 2.4 GHz WiFi network. If your router shows separate 2.4 GHz and 5 GHz network names, connect the printer to the 2.4 GHz one, then run the printer's wireless setup again from its control panel.
Full guide: Why is WiFi not working with my printer?
Open Settings › Bluetooth & devices › Printers & scanners, select the printer and choose Remove. Then open Settings › Windows Update, install any waiting updates and restart. Add the printer again; Windows will try to install a fresh driver.
Only from the manufacturer's official support website. Search for your exact model number and pick the driver for your version of Windows or macOS. We never host driver downloads ourselves. .
Full guide: Why printer drivers are important
Turn the printer on and plug the cable straight into a USB port on the computer, not into a hub or dock. Windows normally adds the printer by itself within a minute; check Settings › Bluetooth & devices › Printers & scanners. On a Mac, open System Settings › Printers & Scanners and choose Add Printer, Scanner or Fax.
Try a different USB port, then a different cable. If you are using the manufacturer's setup software, follow its order: some printers must only be plugged in when the installer asks for it. Still nothing? .
Full guide: How to add a printer to a computer
Turn the router off for 30 seconds and back on. Wait until its lights settle, then switch the printer off and on, then restart the computer. This clears stuck IP addresses, which cause most "printer offline" messages.
On Windows open Settings › Bluetooth & devices › Printers & scanners, select your printer and open the print queue; cancel anything stuck there. On Mac, open System Settings › Printers & Scanners and check the queue the same way. A single stuck job can block everything behind it.
Most "my printer stopped working" problems come down to the wrong or missing driver, or a WiFi connection that was never made stable.
The driver is the translator between your computer and your printer. Without the right one, the printer either does not work at all or works badly.
A wireless printer that worked yesterday and is "offline" today is one of the most common problems we see. The usual reasons:
More guides on our blog.
Independent third-party service. Not affiliated with HP, Canon, Epson, Brother or any printer manufacturer.