Setup and configuration of WiFi, USB and network printers for home offices and businesses across the United States and Canada, by an independent North American consultancy with clear, upfront pricing in US dollars.
Start with your printer. An expert replies with guidance and next steps.
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Tell us the brand, model and how you want to connect. We send you a setup guide for your exact printer and call to help if you get stuck.
Quick checks that fix a surprising number of printer problems. They are free to try, and if they do not work you know it is time to talk to us. Jump straight to your problem:
Many homes and offices have two network names (for example "Home" and "Home-5G" or a guest network). Print the printer's network report from its menu, or check its screen, and compare the network name with the one your computer or phone is using. If they differ, join the printer to the same one. and we will walk you through it.
Many home printers can only join a 2.4 GHz WiFi network. If your router shows separate 2.4 GHz and 5 GHz network names, connect the printer to the 2.4 GHz one, then run the printer's wireless setup again from its control panel.
Full guide: Why is WiFi not working with my printer?
Open Settings › Bluetooth & devices › Printers & scanners, select the printer and choose Remove. Then open Settings › Windows Update, install any waiting updates and restart. Add the printer again; Windows will try to install a fresh driver.
Only from the manufacturer's official support website. Search for your exact model number and pick the driver for your version of Windows or macOS. We never host driver downloads ourselves. .
Full guide: Why printer drivers are important
Turn the printer on and plug the cable straight into a USB port on the computer, not into a hub or dock. Windows normally adds the printer by itself within a minute; check Settings › Bluetooth & devices › Printers & scanners. On a Mac, open System Settings › Printers & Scanners and choose Add Printer, Scanner or Fax.
Try a different USB port, then a different cable. If you are using the manufacturer's setup software, follow its order: some printers must only be plugged in when the installer asks for it. Still nothing? .
Full guide: How to add a printer to a computer
Turn the router off for 30 seconds and back on. Wait until its lights settle, then switch the printer off and on, then restart the computer. This clears stuck IP addresses, which cause most "printer offline" messages.
On Windows open Settings › Bluetooth & devices › Printers & scanners, select your printer and open the print queue; cancel anything stuck there. On Mac, open System Settings › Printers & Scanners and check the queue the same way. A single stuck job can block everything behind it.
On Windows 11, every printer and scanner is added and managed from a single place in Settings. These four steps cover the standard process; if your printer does not appear or Windows cannot find a driver, that is exactly where our team can help.
Open the Settings application on your computer and navigate to Bluetooth & devices. From there, select Printers & scanners to access printer management options. This section allows you to view installed printers, manage printing preferences, and begin the process of adding a new printer to your system.
In the Printers & scanners window, locate the Add device button near the top of the page. Click this option to allow Windows to search for nearby printers and compatible devices. Make sure your printer is powered on and ready for detection before continuing with the setup process.
Wait for Windows to complete the device search and display available printers. Review the list carefully and select the printer you want to connect. Confirm that the displayed device name matches your printer model before proceeding to ensure the correct printer is added to your computer.
Follow the on-screen instructions to finish the installation process. Windows may automatically install the required drivers and configure the printer settings. Once setup is complete, your printer will appear in the printer list and be ready for printing, scanning, and other supported tasks.
Connect your printer to your WiFi network and your computers, phones and tablets.
Set up a printer connected directly to one computer, and optionally share it with others on your network.
Install one or more network printers across a small office so every workstation can print.
If a printer you have already set up is offline, prints blank pages, or is not found by your computer, we diagnose the configuration and fix what can be fixed in software.
Tell us your printer model and how you want to connect it. We will tell you in plain language what the setup involves and what it costs before you commit to anything.
Describe Your Issue Call 888-546-0613 (toll-free)Tick off what you already have. Most setups go smoothly when all five are ready; if anything is missing, our team can help you find it.
Most "my printer stopped working" calls we receive come down to one of two causes: the wrong or missing driver, or a WiFi connection that was never made stable. Here is why each matters, with links to our detailed guides.
The driver is the translator between your computer and your printer. Without the right one, the printer either does not work at all or works badly.
A wireless printer that worked yesterday and is "offline" today is one of the most common problems we see. The usual reasons:
Our setup service handles both: we install the correct manufacturer driver and give wireless printers a fixed address so they stay connected. For more guides, visit our blog.
Our team is available Mon-Fri, 9 AM - 6 PM EST. Chat with us for live assistance, call us, or send your details and we will get back to you within one business day.
Call toll-free 888-546-0613 (USA & Canada)Prefer email? Use our contact form or write to support@avenqube.online.
Prices are in US dollars (USD) for configuration labor only; Canadian clients are quoted in USD and may pay by card in CAD at their bank's exchange rate. Hardware, ink, toner, cables and manufacturer services are not included. Every price is confirmed in writing before work begins, and there are no hidden fees.
| Service | Price | What is included |
|---|---|---|
| Single Printer Setup | From $49 | One printer connected (WiFi or USB) to up to 2 computers or devices, driver installation, default settings, test page. |
| Printer Setup Troubleshooting | $79 flat rate | Diagnosis and software-side fix for an existing printer that is offline or not printing. If we cannot fix it and the cause is hardware, you are not charged. |
| Small Office Setup (1-5 printers) | From $299 | Network printers installed on up to 10 workstations, IP planning, admin password, scan-to-email/folder where supported. |
| Hourly Configuration Help | $95 / hour | For anything outside the packages above, billed in 30-minute increments after the first hour. Estimated hours agreed in advance. |
See our full pricing page and refund and cancellation policy. If we are unable to complete the setup for a software reason within our control, you receive a full refund.
Offices rarely have printers from a single manufacturer. We set up HP, Canon, Epson, Brother, Xerox, Ricoh, Kyocera and other brands, all through one team.
You know the cost before any work starts. No "diagnostic fee" surprises and no upselling of software you do not need.
Reach us by live chat, phone or email during business hours. Every step is explained in plain language, and you decide how to proceed.
If your problem is a hardware fault or covered by warranty, we say so and point you to the manufacturer rather than charging you for work that will not help.
Short, practical emails on keeping printers connected, fixing "offline" errors, choosing the right driver and avoiding common setup mistakes. No sales pressure, unsubscribe any time.
No. Avenqube LLC is an independent company with no affiliation, endorsement or sponsorship from any printer manufacturer. Brand names are used only to describe the equipment we can configure. For warranty claims or hardware repairs, contact the manufacturer directly.
No. You receive a written quote first. Payment is taken after the work is complete and your printer is working, by card or invoice. We never ask for gift cards, cryptocurrency or wire transfers.
If the cause is a software or configuration problem within our control and we cannot resolve it, you are not charged. If the cause is a hardware fault, we will explain what we found and you are not charged for troubleshooting.
We serve customers in all 50 US states and every Canadian province and territory. Our team is based in Winston Salem, North Carolina and is available Mon-Fri, 9 AM - 6 PM Eastern Time on 888-546-0613, which is toll-free from both the USA and Canada.
Tell us your printer model and what you need. Chat with us now for immediate help, call us, or request a written quote. No charge to enquire.
Call 888-546-0613 Request a QuoteIndependent third-party service. Not affiliated with HP, Canon, Epson, Brother or any printer manufacturer.